Return & Refund Policy

Effective Date: May 1, 2025

At Vedsutra, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below for returns, replacements, and refunds.

Return Request Period

Customers may submit a return request within 5 days from the date of delivery.

To qualify for a return:

• The product must be unused and in its original condition.

• Original packaging, labels, and accessories must be included.

• Proof of purchase must be available.

• The item should not fall under the non-returnable category.

Requests submitted after the return period may not be accepted.

Products Not Eligible for Return

Returns cannot be accepted for:

• Personal care and hygiene products once opened.

• Customized or made-to-order products.

• Digital products or downloadable content.

• Promotional, clearance, or final-sale products.

• Products damaged due to improper use by the customer.

How to Request a Return

To start a return process:

1. Send an email to contact@vedsutra.store with your order details.

2. Mention the reason for the return and attach photos if required.

3. Our support team will review the request.

4. If approved, return instructions will be shared.

5. Once the returned item is received and inspected, the refund or replacement process will begin.

Refund Policy

After successful inspection of the returned product:

• Approved refunds will be credited to the original payment method.

• Processing time may vary depending on the payment provider.

• Shipping and handling charges are generally non-refundable unless the error was on our side.

Replacement Policy

Customers may request a replacement if:

• The item received is damaged.

• An incorrect product was delivered.

• The product has a manufacturing defect.

Replacement requests must be reported within the specified timeframe after delivery.

Damaged or Incorrect Deliveries

If you receive:

• A damaged item

• A defective product

• An incorrect order

Please contact us within 48 hours of delivery and provide supporting photographs. Our team will investigate and offer an appropriate resolution.

Shipping Costs for Returns

Unless the return is due to our error, return shipping expenses may be the responsibility of the customer.

For safe delivery, we recommend using a reliable and trackable courier service.

Order Cancellation

Orders may be canceled before dispatch for a full refund.

Once an order has been shipped, cancellation requests may no longer be possible.

Policy Updates

Vedsutra reserves the right to revise this policy whenever necessary. Updated versions will be published on this page.

Need Assistance?

For any return, refund, replacement, or cancellation-related queries, please contact:

📧 contact@vedsutra.store

Our support team will be happy to assist you.